While we don't anticipate you will be able to live without your Emil Erwin product, we will glady accept your returns and exchanges within 30 days of delivery. Please send an email to firstname.lastname@example.org or reply to your order confirmation and let us know you are sending it back and if you would like to exchange the item or receive a refund. All items must be returned in unused, original condition along with the original packaging. You are responsible for shipping back to our location. We recommend that you purchase shipping insurance for the return package as we can not be responsible for damage on its way back. Once received, you will be refunded the purchase price of the product. Items purchased during a free shipping promotion will receive a refund minus the original amount of shipping before the discount. Returns and exchanges are also welcomed in store during our regular business hours. Custom orders are non-returnable. Please feel free to email or call with any questions.